Support
Experiencing difficulty right now - Call
us at 011 4164 8160 or email us at support@ebackpack.co.in
Your ebackpack
comes with the following support options:*
|
|
Customer Support |
|
| Around the clock customer telephone support |
|
| 24 hour turnover email support |
|
| Help and training documentation |
|
| Instructor and administrator trainings every semester |
|
| Annual student trainings |
|
| On demand training services for instructors and
administrators |
|
| Monthly client service desk at your institute |
|
Technological Support |
| 99% application availability guaranteed |
|
| 4 days application setup and installation |
|
| An initial 10 GB to 20 GB storage space (additional
as required) |
|
| An initial 256 Kbps of bandwith (additional as
required) |
|
| Daily data backup |
|
| Weekly tape backup |
|
| Secure facilities |
|
| Firewall protection |
|
| Redundant internet connections |
|
| Fully redundant and air-conditioned power |
|
| * Not all editions
are provided with full support options listed here |
|
|
